Support Notice

Smartcash 1.3.3 Update

Smartcash 1.3.3 Update
We managed to sync all Smartnodes to 1.3.3 (358 IPs). Users may need to perform actions to restart Smartnodes. Smartcash support will be limited until Sept 22nd to compensate the previous workload.

Smartnodes freeze notice - block 1761798

Smartnodes freeze notice - block 1761798
Smartnodes are freezing in the block 1761798, reindex, restart, or snapshot reload did not fix. All Smartnodes will be down until we get a fix from the Smartcash team.

Smartcash Mandatory Update to Phoenix 1.3

Smartcash Mandatory Update to Phoenix 1.3
Mandatory update, with required reindexing and Smartnode restart, expected servers update by 15:00 UTC

Smartcash nodes with high freeze rate

Smartcash nodes with high freeze rate
There is high rate of Smartnodes freezing. Users must restart if required.

Smartcash blockchain freeze at block height 1239298

Smartcash blockchain freeze at block height 1239298
443 Smartnodes got stuck in the block 1239298. Some nodes may require new start as the node restart took about 50 minutes to be completed.

Smartcash nodes restart issues

Smartcash nodes restart issues
The Smartcash wallet replaced the node config files by empty ones in about 2% of the Smartnodes that we host. The lack of Smartnode informations lead to the New_Restart_Required with the need of admin (configuration) and owner intervention (restart).

Smartcash - Orphan chain detected - Restart required

Smartcash - Orphan chain detected - Restart required
21 Smartnodes got stuck in the an orphan blockchain, they are restricted to two IP spaces: [64.44.137.{2--34}] and [64.44.142.{52--71}], affected nodes require new start. This event is NOT covered by SLA.