Support Notice

Nodes required a bootstrap and in the sequence New Start in less than 80 minutes

Nodes required a bootstrap and in the sequence New Start in less than 80 minutes
4 PIVX services within 64.44.137.[104--111], required New Start after a corrective bootstrap completed in less than 80 minutes. Affected user must restart. We will investigate this unexpected behaviour.

Smartcash blockchain freeze at block height 1239298

Smartcash blockchain freeze at block height 1239298
443 Smartnodes got stuck in the block 1239298. Some nodes may require new start as the node restart took about 50 minutes to be completed.

Smartcash nodes restart issues

Smartcash nodes restart issues
The Smartcash wallet replaced the node config files by empty ones in about 2% of the Smartnodes that we host. The lack of Smartnode informations lead to the New_Restart_Required with the need of admin (configuration) and owner intervention (restart).

PivX protocol change completed (v 3.4)

PivX protocol change completed (v 3.4)
PivX update in our servers to v. 3.4 completed . Users must update to the v. 3.4 and restart the node to resume rewards.

Multiple join-split failures, global rescan enforced

Multiple join-split failures, global rescan enforced
To prevent/mitigate losses a restart with rescan will be enforced to all Horizen Nodes. Compensations will NOT be credited since it is unpredictable and it is impossible to prevent, hence excluded from our SLA

Smartcash - Orphan chain detected - Restart required

Smartcash - Orphan chain detected - Restart required
21 Smartnodes got stuck in the an orphan blockchain, they are restricted to two IP spaces: [64.44.137.{2--34}] and [64.44.142.{52--71}], affected nodes require new start. This event is NOT covered by SLA.

Another Polis Mandatory Update

Another Polis Mandatory Update
Servers updated to the version 1.4.15 that that shall solve sync problems. Users MUST install new wallet, do bootstrap and restart the masternode.

Enforced Polis Protocol upgrade - 70215

Enforced Polis Protocol upgrade - 70215
Polis team release the new daemon version v.1.4.13, forcing the protocol bump to 70215. As a consequence wallet update and masternode restart is required.

Crown Emergency update - Mandatory

Crown Emergency update - Mandatory
To fix the network and allow mining via PoS, the Crown team release a new mandatory daemon version (0.13.2.0). All users MUST download and install in order to be able to start the nodes.