Support Notice

Smartcash 1.3.3 Update

Smartcash 1.3.3 Update
We managed to sync all Smartnodes to 1.3.3 (358 IPs). Users may need to perform actions to restart Smartnodes. Smartcash support will be limited until Sept 22nd to compensate the previous workload.

Smartcash Emergency update

Smartcash Emergency update
All Smartnode owners must update and restart to the new protocol 90031. ETA for reindex 00:01 UTC Sept 14th

critical server failure - chi02: bad RAM piece

critical server failure - chi02: bad RAM piece
Our server CHI02 (the very same one that act as a hub for shared date) freezed by 2020-09-01 10:42:59 CDT. many clients of legacy masternodes (ie. non deterministic masternodes) will need to restart its nodes. The cause of freeze is a bad piece of RAM.

Smartnodes freeze notice - block 1761798

Smartnodes freeze notice - block 1761798
Smartnodes are freezing in the block 1761798, reindex, restart, or snapshot reload did not fix. All Smartnodes will be down until we get a fix from the Smartcash team.

Hardware failure - bad power cord on server CHI12 - nodes down

Hardware failure - bad power cord on server CHI12 - nodes down
The super server CHI12, become unresponsive at 14:35:46 CDT, it was running fine since started servicing by Feb 07 13:54:51. Simple consensus masternodes will require a new start. Deterministic masternodes will not be affected.

ZCoin v0.14.0.2 deployed, registration of deterministic nodes recommended

ZCoin v0.14.0.2 deployed, registration of deterministic nodes recommended

ZCoin team released a new version with a patch to fix errors caused by the last releases. Users may update too and should restart as requested. Also, the required data for deterministic registration is available

PIVX mandatory update

PIVX mandatory update
PIVX mandatory update to 4.1.1 was completed and sync. All masternodes owners MUST update and restart.

Multiple wallets getting corrupted at once

Multiple wallets getting corrupted at once
Many Horizen Wallets had unexpected behavior across multiple servers. Some nodes got in a fail loop leading to the reward loss. No compensation will be paid in this event.

Crown Emerald - Update complete

Crown Emerald - Update complete
Update completed across all servers. Users must update and restart the node to resume rewarding.

Smartcash nodes with high freeze rate

Smartcash nodes with high freeze rate
There is high rate of Smartnodes freezing. Users must restart if required.

Horizen 2.0.2 - Mandatory update

Horizen 2.0.2 - Mandatory update
All Horizen nodes were successfully updated in the very same moment. User MUST check the tracker to be sure that the re connection was also success!

CRON: Blockchain fork made nodes require new restart

CRON: Blockchain fork made nodes require new restart
Users with a Crown masternode with the new start required status shall restart the node and check if it become ENABLED. Blockchain forks with an orphan chain are natural to Bitcoin forks, the 120 minutes to new start limit was deprecated by Dash to an adaptive model that take in account the number of blocks online to tag a node as expired. Hence a permanent solution can be applied via new daemon version with DIP003.