Support Notice

PIVX mandatory update

PIVX mandatory update
PIVX mandatory update to 4.1.1 was completed and sync. All masternodes owners MUST update and restart.

Multiple wallets getting corrupted at once

Multiple wallets getting corrupted at once
Many Horizen Wallets had unexpected behavior across multiple servers. Some nodes got in a fail loop leading to the reward loss. No compensation will be paid in this event.

Crown Emerald - Update complete

Crown Emerald - Update complete
Update completed across all servers. Users must update and restart the node to resume rewarding.

Smartcash nodes with high freeze rate

Smartcash nodes with high freeze rate
There is high rate of Smartnodes freezing. Users must restart if required.

Horizen 2.0.2 - Mandatory update

Horizen 2.0.2 - Mandatory update
All Horizen nodes were successfully updated in the very same moment. User MUST check the tracker to be sure that the re connection was also success!

CRON: Blockchain fork made nodes require new restart

CRON: Blockchain fork made nodes require new restart
Users with a Crown masternode with the new start required status shall restart the node and check if it become ENABLED. Blockchain forks with an orphan chain are natural to Bitcoin forks, the 120 minutes to new start limit was deprecated by Dash to an adaptive model that take in account the number of blocks online to tag a node as expired. Hence a permanent solution can be applied via new daemon version with DIP003.

Bitblocks chain fix

Bitblocks chain fix
Node owner must sync to the correct blockchain and restart the masternode

Zcoin with many orphan blocks - Some nodes need restart

Zcoin with many orphan blocks - Some nodes need restart
Some nodes got stuck in the blockchain split. Users need to restart the Znode as required. All the nodes are sync in the main chain already.

PIVX 4.0 Mandatory update

PIVX 4.0 Mandatory update
PIVX Wallet update to 4.0 with required user action: restart the masternode after server update (Saturday, December 21st at 1:00 PM GMT)

ZCoin Emergency Mandatory update + user action

ZCoin Emergency Mandatory update + user action
Zcoin wallet requires update and user action in the console to allow sync after block 220754. ZNode is required after the update for many node owners.

Nodes required a bootstrap and in the sequence New Start in less than 80 minutes

Nodes required a bootstrap and in the sequence New Start in less than 80 minutes
4 PIVX services within 64.44.137.[104--111], required New Start after a corrective bootstrap completed in less than 80 minutes. Affected user must restart. We will investigate this unexpected behaviour.

Smartcash blockchain freeze at block height 1239298

Smartcash blockchain freeze at block height 1239298
443 Smartnodes got stuck in the block 1239298. Some nodes may require new start as the node restart took about 50 minutes to be completed.