Support Notice

Multiple join-split failures, global rescan enforced

Multiple join-split failures, global rescan enforced
To prevent/mitigate losses a restart with rescan will be enforced to all Horizen Nodes. Compensations will NOT be credited since it is unpredictable and it is impossible to prevent, hence excluded from our SLA

Smartcash - Orphan chain detected - Restart required

Smartcash - Orphan chain detected - Restart required
21 Smartnodes got stuck in the an orphan blockchain, they are restricted to two IP spaces: [64.44.137.{2--34}] and [64.44.142.{52--71}], affected nodes require new start. This event is NOT covered by SLA.

Another Polis Mandatory Update

Another Polis Mandatory Update
Servers updated to the version 1.4.15 that that shall solve sync problems. Users MUST install new wallet, do bootstrap and restart the masternode.

Enforced Polis Protocol upgrade - 70215

Enforced Polis Protocol upgrade - 70215
Polis team release the new daemon version v.1.4.13, forcing the protocol bump to 70215. As a consequence wallet update and masternode restart is required.

Crown Emergency update - Mandatory

Crown Emergency update - Mandatory
To fix the network and allow mining via PoS, the Crown team release a new mandatory daemon version (0.13.2.0). All users MUST download and install in order to be able to start the nodes.