Support Notice

Not only growing, we are getting better!

Not only growing, we are getting better!
We are proud to announce that now we have full 42U rack in a private cage that belongs to EZ Masternodes and it is dedicated only to nodes hosting, all under our control! In the next 24h we should start to move your nodes, so, delay on orders delivery and some downtime is expected!

Smartnodes freeze notice - block 1761798

Smartnodes freeze notice - block 1761798
Smartnodes are freezing in the block 1761798, reindex, restart, or snapshot reload did not fix. All Smartnodes will be down until we get a fix from the Smartcash team.

Hardware failure - bad power cord on server CHI12 - nodes down

Hardware failure - bad power cord on server CHI12 - nodes down
The super server CHI12, become unresponsive at 14:35:46 CDT, it was running fine since started servicing by Feb 07 13:54:51. Simple consensus masternodes will require a new start. Deterministic masternodes will not be affected.

Smartcash Mandatory Update to Phoenix 1.3

Smartcash Mandatory Update to Phoenix 1.3
Mandatory update, with required reindexing and Smartnode restart, expected servers update by 15:00 UTC

DNS resolution issues on global scale

DNS resolution issues on global scale
CloudFlare has connectivity issues. We recommend users to stand by and do nothing for now, as it may lead to worse results.

Chicago Power Outage - No service interruption expected

Chicago Power Outage - No service interruption expected
Due weather conditions in the Chicago facility of Nexeon, a power redirection is scheduled (from utility to generators). This event SHOULD NOT affect our servers. This is a warning message.

EZ AI + PAC: perfect symbiosis

EZ AI + PAC: perfect symbiosis
After adjusts the EZ AI blended perfectly to the new version that solved many issues that were giving a hard time to our AI. We expect to see undesirable events in a rate lower than 0.02%. Orders on hold are good to be delivered soon.

PAC Global update to v0.15 completed

PAC Global update to v0.15 completed
Latest PAC Global version was deployed across all servers. No actions are required by node owners.

Bitcoin Confidential Service Relaunch

Bitcoin Confidential Service Relaunch
The daemon wallet had 37MB and got corrupted. To resume cold staking, all users need to buy a new cold staking address and register a new cold stake node ($3/year).

Crown Emerald - Update complete

Crown Emerald - Update complete
Update completed across all servers. Users must update and restart the node to resume rewarding.

Polis update to 1.6.1 completed but not satisfactory

Polis update to 1.6.1 completed but not satisfactory
Deterministic masternodes is fully active, but the improper control of node connectivity allow the node to connect to old version and freeze the node. Users shall wait for the new version.

Horizen 2.0.2 - Mandatory update

Horizen 2.0.2 - Mandatory update
All Horizen nodes were successfully updated in the very same moment. User MUST check the tracker to be sure that the re connection was also success!