Support Notice

PAC Global update to v0.15 completed

PAC Global update to v0.15 completed
Latest PAC Global version was deployed across all servers. No actions are required by node owners.

Bitcoin Confidential Service Relaunch

Bitcoin Confidential Service Relaunch
The daemon wallet had 37MB and got corrupted. To resume cold staking, all users need to buy a new cold staking address and register a new cold stake node ($3/year).

Crown Emerald - Update complete

Crown Emerald - Update complete
Update completed across all servers. Users must update and restart the node to resume rewarding.

Polis update to 1.6.1 completed but not satisfactory

Polis update to 1.6.1 completed but not satisfactory
Deterministic masternodes is fully active, but the improper control of node connectivity allow the node to connect to old version and freeze the node. Users shall wait for the new version.

Horizen 2.0.2 - Mandatory update

Horizen 2.0.2 - Mandatory update
All Horizen nodes were successfully updated in the very same moment. User MUST check the tracker to be sure that the re connection was also success!

Maintenance warning: moving nodes to new servers

Maintenance warning: moving nodes to new servers
We are moving all nodes to more capable machines and we expect some nodes to request a new start. Users shall restart the nodes if the new start required status is observed. The update shall take 48h to be performed in all nodes.

PAC with high number of nodes in an alternative chain

PAC with high number of nodes in an alternative chain
High amount of nodes with an alternative blockchain -- more than 30% according to our estimations. PoSe score will increase, wallets may not sync properly. No user action is required we can fix the masternodes from here. No user action is required.

PIVX 4.0 Mandatory update

PIVX 4.0 Mandatory update
PIVX Wallet update to 4.0 with required user action: restart the masternode after server update (Saturday, December 21st at 1:00 PM GMT)

Our IaaS is excelent, but nothing is perfect: 3h downtime across all servers

Our IaaS is excelent, but nothing is perfect: 3h downtime across all servers
Nexeon had IPv6 connectivity issue across all of our servers, that took a bit more than 2h to be solved. Full compensation for Horizen Nodes is in place.

Polis update to 1.4.18

Polis update to 1.4.18
In order to fix the New Start Required issue we update our to the latest version. Users must do a wallet update and restart the node. Now our serve...

Fixing BC Cold Stake with EZ Masternodes

Fixing BC Cold Stake with EZ Masternodes
To resume BC cold stake at EZ-MN the user will have to replace the remote node stake address. We committed to provide FREE cold staking service continuity. The failure was addressed and we committed to execute some task to prevent the event recurrence.

Bitcoin Confidential wallet.dat fault, staking stopped

Bitcoin Confidential wallet.dat fault, staking stopped

Our staking node is non-operational. Retrieved info from the running daemon on our server node and indicated that it is running with a blank wallet.dat (no stacking addresses in there). Unfortunately the backup file was the same information (we do not have an older version). We shall return with more information in the next 24h.