Our staking node is non-operational. Retrieved info from the running daemon on our server node and indicated that it is running with a blank wallet.dat (no stacking addresses in there). Unfortunately the backup file was the same information (we do not have an older version). We shall return with more information in the next 24h.
A Horizen node generated a 42GB database folder and that made the plataform to shutdown all the processes using the same code for safety. Once we evaluated the source of the issue all the operations were resumed. This event will NOT be covered by our SLA since it was cause by the project code unexpected behaviour.
debug.log file will be preserved and can be requested by the users for further analysis.
One of our servers had a fault maintenance in the IO restriction. This lead to an initial lost of sync and later our attempt to solve the problem made it worse.
Some nodes in the range sv1541 to sv1555 will not be able to sync before 1 hour, and some not before 2 hours. So, it may lead to a rewad loss for some users.
Complete refund for endured losses will be performed upon user request.