Support Notice

The SAME Horizen Node goes rougue and claim 80GB of data in 1h

The SAME Horizen Node goes rougue and claim 80GB of data in 1h
20 Horizen nodes in the IP range 64.44.137.[124--143] went down, yesterday due to the same Horizen Node requesting too much resources. It is all been fixed, and we will offer a full compensation for users that endured loss of rewards in there.

Miss configuration of 15 Horizen Daemons

Miss configuration of 15 Horizen Daemons

One of our servers had a fault maintenance in the IO restriction. This lead to an initial lost of sync and later our attempt to solve the problem made it worse.

Some nodes in the range sv1541 to sv1555 will not be able to sync before 1 hour, and some not before 2 hours. So, it may lead to a rewad loss for some users.

Complete refund for endured losses will be performed upon user request.

Maintenance issues - Jan 7th

Maintenance issues - Jan 7th
During the load balancing of servers we had some maintenance issues, all theĀ  11 affected nodes will be compensated according to our SLA.