Support Notice

New PAC Global: PoS + deterministic masternode online

New PAC Global: PoS + deterministic masternode online
PAC Global was able to deploy PoS + DIP0003 with just 2 releases. Our clientes already got rewarded! Masternode owners must update and register the nodes! After that everyone can say Astalavista for the restart problem!

Nodes required a bootstrap and in the sequence New Start in less than 80 minutes

Nodes required a bootstrap and in the sequence New Start in less than 80 minutes
4 PIVX services within 64.44.137.[104--111], required New Start after a corrective bootstrap completed in less than 80 minutes. Affected user must restart. We will investigate this unexpected behaviour.

Smartcash blockchain freeze at block height 1239298

Smartcash blockchain freeze at block height 1239298
443 Smartnodes got stuck in the block 1239298. Some nodes may require new start as the node restart took about 50 minutes to be completed.

Smartcash nodes restart issues

Smartcash nodes restart issues
The Smartcash wallet replaced the node config files by empty ones in about 2% of the Smartnodes that we host. The lack of Smartnode informations lead to the New_Restart_Required with the need of admin (configuration) and owner intervention (restart).

PivX protocol change completed (v 3.4)

PivX protocol change completed (v 3.4)
PivX update in our servers to v. 3.4 completed . Users must update to the v. 3.4 and restart the node to resume rewards.

Our IaaS is excelent, but nothing is perfect: 3h downtime across all servers

Our IaaS is excelent, but nothing is perfect: 3h downtime across all servers
Nexeon had IPv6 connectivity issue across all of our servers, that took a bit more than 2h to be solved. Full compensation for Horizen Nodes is in place.

Polis update to 1.4.18

Polis update to 1.4.18
In order to fix the New Start Required issue we update our to the latest version. Users must do a wallet update and restart the node. Now our serve...

June Compensations for Super and Secure nodes

June Compensations for Super and Secure nodes
During June, 2019 we had an exceptional number of compensations for Horizen: 109 for Secure nodes and 15 for Super Nodes. All affected nodes will be over compensated in 25% over the maximum value of Horizen in June ($11.67).

PivX Update to 3.3.0 and EZ Sync Keeper

PivX Update to 3.3.0 and EZ Sync Keeper

PivX daemons where update to v3.3.0, clients MUST update and restart the node on the client wallet. EZ Sync Keeper is working perfectly with PivX and already saved some rewards from blockchain fork.

 

Update PolisCore v1.4.16a

Update PolisCore v1.4.16a
100% successful updated of Polis daemons to v.1.4.16a, no action is required from users. EZ Sync Keeper is enabled and already saved some rewards

Lack of IPv6 connectivity - Courtesy credit

Lack of IPv6 connectivity - Courtesy credit
Courtesy credit will be paid to 6 Secure Horizen nodes affected nodes by 4 hours of connectivity loss.

Multiple join-split failures, global rescan enforced

Multiple join-split failures, global rescan enforced
To prevent/mitigate losses a restart with rescan will be enforced to all Horizen Nodes. Compensations will NOT be credited since it is unpredictable and it is impossible to prevent, hence excluded from our SLA