Support Notice

Maintenance warning: moving nodes to new servers

Maintenance warning: moving nodes to new servers
We are moving all nodes to more capable machines and we expect some nodes to request a new start. Users shall restart the nodes if the new start required status is observed. The update shall take 48h to be performed in all nodes.

CRON: Blockchain fork made nodes require new restart

CRON: Blockchain fork made nodes require new restart
Users with a Crown masternode with the new start required status shall restart the node and check if it become ENABLED. Blockchain forks with an orphan chain are natural to Bitcoin forks, the 120 minutes to new start limit was deprecated by Dash to an adaptive model that take in account the number of blocks online to tag a node as expired. Hence a permanent solution can be applied via new daemon version with DIP003.

PAC with high number of nodes in an alternative chain

PAC with high number of nodes in an alternative chain
High amount of nodes with an alternative blockchain -- more than 30% according to our estimations. PoSe score will increase, wallets may not sync properly. No user action is required we can fix the masternodes from here. No user action is required.

Bitblocks chain fix

Bitblocks chain fix
Node owner must sync to the correct blockchain and restart the masternode

Zcoin with many orphan blocks - Some nodes need restart

Zcoin with many orphan blocks - Some nodes need restart
Some nodes got stuck in the blockchain split. Users need to restart the Znode as required. All the nodes are sync in the main chain already.

PIVX 4.0 Mandatory update

PIVX 4.0 Mandatory update
PIVX Wallet update to 4.0 with required user action: restart the masternode after server update (Saturday, December 21st at 1:00 PM GMT)

ZCoin Emergency Mandatory update + user action

ZCoin Emergency Mandatory update + user action
Zcoin wallet requires update and user action in the console to allow sync after block 220754. ZNode is required after the update for many node owners.

New PAC Global: PoS + deterministic masternode online

New PAC Global: PoS + deterministic masternode online
PAC Global was able to deploy PoS + DIP0003 with just 2 releases. Our clientes already got rewarded! Masternode owners must update and register the nodes! After that everyone can say Astalavista for the restart problem!

Nodes required a bootstrap and in the sequence New Start in less than 80 minutes

Nodes required a bootstrap and in the sequence New Start in less than 80 minutes
4 PIVX services within 64.44.137.[104--111], required New Start after a corrective bootstrap completed in less than 80 minutes. Affected user must restart. We will investigate this unexpected behaviour.

Smartcash blockchain freeze at block height 1239298

Smartcash blockchain freeze at block height 1239298
443 Smartnodes got stuck in the block 1239298. Some nodes may require new start as the node restart took about 50 minutes to be completed.

Smartcash nodes restart issues

Smartcash nodes restart issues
The Smartcash wallet replaced the node config files by empty ones in about 2% of the Smartnodes that we host. The lack of Smartnode informations lead to the New_Restart_Required with the need of admin (configuration) and owner intervention (restart).

PivX protocol change completed (v 3.4)

PivX protocol change completed (v 3.4)
PivX update in our servers to v. 3.4 completed . Users must update to the v. 3.4 and restart the node to resume rewards.