Support Notice

Chicago Power Outage - No service interruption expected

Chicago Power Outage - No service interruption expected
Due weather conditions in the Chicago facility of Nexeon, a power redirection is scheduled (from utility to generators). This event SHOULD NOT affect our servers. This is a warning message.

Temporary loss of IPv6 connectivity

Temporary loss of IPv6 connectivity
Our IaaS provider, incorrectly disable our IPv6 ranges, and that provoked loss of reward for all customers. We will compensate all the losses.

EZ AI + PAC: perfect symbiosis

EZ AI + PAC: perfect symbiosis
After adjusts the EZ AI blended perfectly to the new version that solved many issues that were giving a hard time to our AI. We expect to see undesirable events in a rate lower than 0.02%. Orders on hold are good to be delivered soon.

DNS failure, lost reward - SLA approved with full compensation

DNS failure, lost reward - SLA approved with full compensation
Our SLA will compensate all users, paying the regular ZEN reward amount to the collateral wallet for the reward of April 11th, 2020. EasyDNS failed to recover our DNSSec key and the required amount of time for Horizen to re-check the DNS record with a new key led to the losses of a reward.

Multiple wallets getting corrupted at once

Multiple wallets getting corrupted at once
Many Horizen Wallets had unexpected behavior across multiple servers. Some nodes got in a fail loop leading to the reward loss. No compensation will be paid in this event.

PAC Global update to v0.15 completed

PAC Global update to v0.15 completed
Latest PAC Global version was deployed across all servers. No actions are required by node owners.

Bitcoin Confidential Service Relaunch

Bitcoin Confidential Service Relaunch
The daemon wallet had 37MB and got corrupted. To resume cold staking, all users need to buy a new cold staking address and register a new cold stake node ($3/year).

Crown Emerald - Update complete

Crown Emerald - Update complete
Update completed across all servers. Users must update and restart the node to resume rewarding.

Smartcash nodes with high freeze rate

Smartcash nodes with high freeze rate
There is high rate of Smartnodes freezing. Users must restart if required.

Polis update to 1.6.1 completed but not satisfactory

Polis update to 1.6.1 completed but not satisfactory
Deterministic masternodes is fully active, but the improper control of node connectivity allow the node to connect to old version and freeze the node. Users shall wait for the new version.

Horizen 2.0.2 - Mandatory update

Horizen 2.0.2 - Mandatory update
All Horizen nodes were successfully updated in the very same moment. User MUST check the tracker to be sure that the re connection was also success!

Maintenance warning: moving nodes to new servers

Maintenance warning: moving nodes to new servers
We are moving all nodes to more capable machines and we expect some nodes to request a new start. Users shall restart the nodes if the new start required status is observed. The update shall take 48h to be performed in all nodes.